Objective

My objective is to provide professional personable technical support and to expand my knowledge base and expertise in a manor which benefits both myself and my employer.

Summary of qualifications

§     I have more than 5 years professional corporate experience as a support technician with major businesses such as AT&T, USWest, Microsoft.

§     In 1998, I finished five out of six classes needed to receive the MCSE. Those include Networking Essentials, Administering WindowsNT, Supporting WindowsNT, Enterprising with WindowsNT, Supporting Microsoft Office.

Professional experience

5/1995 – 12/1997           Amoebae Systems                       Tacoma, WA

Lead Support Technician

§     Scheduling of support calls, employee work scheduling, and company purchasing

§     Building personal computers from scratch

§     Upgrading computer components and software as needed or requested

§     Installing and Uninstalling of both hardware and software

§     Enterprise planning

1/1998 –6/1998              USWest Communications               Seattle, WA

Software Support Technician

§     Software installation and uninstallation

§     Software troubleshooting

§     Testing of proprietary software for company wide adoption

§     Test logging

8/1998 –2/1999              AT&T Wireless                           Redmond, WA

Desktop/Network Support Technician

§     Installation of software

§     Installation of hardware

§     Support troubleshooting

§     Hardware support for both desktop machines as well as laptop systems

§     Responsible for implementing a system for imaging drives for similar systems as to reduce expense of time and resource

§     Support call logging through Lotus Notes

6/1999 – 10/1999           Microsoft                                   Redmond, WA

Software Test Engineer

§     Testing of Plug n Play component

§     Hardware compatability testing

§     Test logging

§     Manipulation of file level systems

§     Hardware installation

§     Software installation

12/1999 – 3/2000           Tiny Computers, Inc.                   Redmond, WA

Sales Associate

§     Sales of Tiny computers

§     Standard house cleaning and showroom maintenance

§     Technical support on desktop and laptop systems

§     Responsible for implementing a new product line of machines without on-board video cards

§     Responsible for implementing “Daily Duties” check list for opening and closing duties

§     Responsible for implementing a new printer line and phasing out Epson 300’s

§     Received duty promotion after only four weeks.

§     Received keys to the showroom after five weeks

Education

1991 - 1992                   Tacoma Community College          Tacoma, WA

Administration of Justice

§     Law enforcement

Civil service grades

US Army National Guard; Kent, WA; E-3; 11-C

US Navy; Coronado, CA; E-4; RM/3

Security clearance

Secret; given 11/91

Volunteer experience

CRISTA Ministries; Camp Counselor; 2 years